Privacy Policy & SMS TermsEffective Date: 01/01/2025

Synergy BPO LLC
At Synergy BPO, your privacy is important to us. This policy explains what information we collect, how we use it, and the terms that apply to SMS communication with our team.
Privacy Policy 1. What Information We Collect We may collect the following personal information when you interact with us:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Communication preferences
• Any other information you voluntarily provide (e.g., support requests, sign-up forms)

2. How We Use Your Information We use your information to:

• Respond to inquiries and support requests
• Deliver services you’ve requested
• Schedule calls or appointments
• Provide service updates and onboarding communications
• Communicate with you manually via SMS when appropriate

We do not use your data for unsolicited marketing or automated decision-making without your prior consent.
3. Who We Share Information With We do not sell or rent your personal data.
We only share limited information with:

• Trusted service providers (e.g., CRM or communications platforms)
• Government authorities if legally required

All partners are required to safeguard your information in compliance with this policy.
4. SMS Consent SMS consent is not shared with third parties or affiliates.
If you provide your phone number, you may receive SMS messages regarding service-related updates, confirmations, and support. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or email us at Complaince@synergybpo.net.
📱 SMS Terms & Conditions By opting into SMS communication from Synergy BPO, you agree to receive manually initiated messages from our team related to services you requested. This may include:

• Appointment or onboarding confirmations
• Service progress updates
• Status check-ins or clarifications
• Customer support responses
• Messaging TermsFrequency: Varies depending on service needs
• Message & Data Rates: May apply depending on your mobile carrier plan
• Opt-Out: Text STOP at any time to stop receiving messages
• Support: Text HELP or contact Complaince@synergybpo.net

⚖️ Your RightsYou have the right to:

• Request access to your personal information
• Request corrections or deletion
• Withdraw consent to SMS or email communications at any time

To exercise these rights, email us at Complaince@synergybpo.net.